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Returns

While we take pride in the quality of our epoxy resin kits, we understand that there may be instances where you need to return or exchange your purchase. We want you to be completely satisfied with your Bond Craftor experience, and we are here to assist you with any returns or exchanges.

If you receive a damaged or defective epoxy resin kit, please contact our customer support team within 7 days of receiving your order. We will work with you to resolve the issue and provide a replacement or refund, depending on your preference.

For returns or exchanges due to reasons other than damage or defect, please contact our customer support team within 14 days of receiving your order. We will provide you with instructions on how to return the product. Please note that return shipping costs will be the responsibility of the customer.

Once we receive the returned item, our team will inspect it to ensure that it is in its original condition. Upon approval, we will process your refund or exchange within 5-7 business days.

It is important to note that certain items may not be eligible for return or exchange due to hygiene reasons or custom orders. Please refer to our product descriptions or contact our customer support team for more information.

Should you have any questions or concerns regarding our shipping and returns policies, please don't hesitate to reach out to our customer support team. We are here to assist you and provide you with the best possible shopping experience.



Steps to Return your Item:
Step 1: Provide the following information via email at support@bondcraftor.com

Order number
Item(s) to be returned
Reason for the return
Pictures of products received
Step 2: You will receive an email with the return instructions and a return shipping label with the return address within 2 business days of your request.

Step 3: Please pack the return shipping label together with the item(s) in the original Bond Craftor packaging in the parcel. Or repackage your item(s) but if you no longer have the packaging, please make sure that it is wrapped and packaged as securely as possible.

Step 4: Please send the item you wish to return to the address on the return shipping label within 5 days.