Most popular questions
1.How to deal with bubbles generated during glue mixing?
Generally speaking, it is relatively difficult to defoam Epoxy resin 1:1. There are some details before stirring that can help you eliminate bubbles, such as ① Preheating: Preheat the glue to 40-50℃ before stirring to make it thinner. ② Technique: Stir the glue slowly and keep stirring clockwise. The speed should be reduced during stirring to avoid rapid stirring and carrying a large number of air bubbles. ③ Equipment: If conditions permit, try to use a vacuum device to remove the bubbles after stirring. This will have the best effect. ④ Fire baking: After dripping the glue, you can use a lighter or a fire gun to defoam quickly and effectively.
2.Are Bond Craftor epoxy products UV resistant?
Our products all contain the most advanced UV stabilizers and HALS (Hindered Amine Light Stabilizers). This means that the yellowing process is slowed down and give an excellent protection to sunlight. Even though our products are UV and yellow resistants, we do not recommend having your project under direct sunlight as to extend the longevity of the product.
3.White chunks have built up in my Resin (A) bottle, is this normal?
First, no problem! It can be fixed easily. This is called crystallization, a fairly rare phenomenon which can happen to any epoxy resin product. Before using an epoxy product, always inspect the bottom of the Resin (A) bottle for crystals (white-looking chunks). If present, it's easy to fix: place the bottle in the warmest sink water, a few inches deep, for about 30-60m, keeping the water hot throughout and shaking the bottle occasionally. The chunks will dissolve back to their original liquid chemistry, and the product can then be used normally once it comes back down to room temperature.
4.Can I use color pigments with your epoxy resin?
Yes, you can use many coloring products made for epoxy resin such as mica powder pigments, alcohol inks and dyes. e recommend to had the colors gradually until you get the desired opacity, as to ensure that you don’t add too much of it which could lead to difficulties in curing.
5.What is the standard life for these products?
Epoxy can stay same forever you can get the finishing done after a certain period of time to make it new again.
6.Is epoxy suitable for indoor and outdoor use?
Yes all the products are temperature resistance and can be used indoor and outdoor both.
Production FAQs
1.Are our epoxy products environmentally friendly?
Yes, we prioritize sustainability in our production processes, using eco-friendly materials and minimizing waste wherever possible.
2.How long does it take to produce custom epoxy items?
The production time for custom epoxy items varies depending on the design complexity & current workload, about 1 to 3 weeks.
3.Can I request a specific design or color for my epoxy item?
Yes! We welcome custom design requests Contact us with your requirements, and we'll work with you to bring your vision to life.
4.Do we offer bulk discounts for large production orders?
Yes, we offer discounts for bulk orders. Please reach out to us with details of your order, and we'll provide you with a personalized quote.
5.What quality control measures do we have in place during production?
We have a separate QA department & stringent quality control processes in place at every stage of production to ensure high quality.
6.Do we offer any warranties on your epoxy products?
Yes, we stand behind the quality of our products. Each epoxy item comes with a warranty against defects in materials and workmanship.
Shipping and Delivery FAQs
1.How long does it take for orders to be processed and shipped?
Orders will be shipped within 2 to 3 business days. Delivery time depends on the selected delivery method and destination. Delivery time in the United States will be completed within 3 days, and in other regions within 7-12 days.
2.Can I track my order once it has been shipped?
Yes, tracking information will be provided once your order has been shipped. You can use this information to track the status of your delivery online.
3.What should I do if my order arrives damaged during shipping?
Please contact us immediately upon receipt of a damaged order. We will work with you to resolve the issue and arrange for a replacement or refund as necessary.
4.Can I change my shipping address after placing an order?
If your order has not yet been shipped, we may be able to update the shipping address for you. Please contact us as soon as possible to request a change.
5.Can I cancel or modify my order after it has been placed?
Orders can be canceled or modified within a certain timeframe after they have been placed. Please contact us as soon as possible if you need to make changes to your order.
6.Can I request a sample before placing a larger order?
Yes, we offer samples of select epoxy products for a nominal fee. Please contact us to inquire about sample availability and pricing.
After Use FAQs
1.How should I clean and maintain my epoxy product?
To clean your epoxy product, simply wipe it with a damp cloth using mild soap. Avoid using harsh chemicals.
2.Are there any special storage requirements for epoxy items?
It's best to store epoxy items in a cool, dry place away from direct sunlight and extreme temperatures.
3.What should I do if my epoxy item gets scratched or damaged?
Minor scratches or blemishes on epoxy items can often be repaired using a specialized epoxy repair kit.
4.Can I use my epoxy item for food or beverage purposes?
While epoxy is generally safe for incidental food contact, we do not recommend using epoxy items for food or beverage purposes.
5.What should I do if I encounter air bubbles in my epoxy product?
Air bubbles are a common occurrence in epoxy products and can usually be removed by gently heating the surface with a heat gun or torch.